:root{--surface-page: #f6f8fb;--surface-1: #ffffff;--surface-2: #f8fafb;--surface-3: #f1f3f5;--surface-inverse: #152137;--surface-inverse-hover: #263854;--border-faint: #edf1f4;--border-subtle: #e5ebf0;--border-default: #dce5ed;--border-strong: #cbd6e1;--border-inverse: #53647d;--text-primary: #17233a;--text-secondary: #35435a;--text-tertiary: #55738b;--text-muted: #718197;--text-subtle: #8391a3;--text-disabled: #acb7c4;--text-on-inverse: #ffffff;--text-inverse-muted: #b9c9db;--text-on-accent: #ffffff;--accent: #176f61;--accent-hover: #0f5b4f;--accent-strong: #118267;--accent-bright: #15a77e;--accent-highlight: #72d6bf;--accent-focus: #9bd8c8;--accent-border: #b9e6d6;--accent-soft: #e7f7f2;--accent-tint: #effaf6;--danger: #a23543;--danger-bright: #e5484d;--danger-border: #efc1c7;--danger-soft: #fff4f5;--warning: #956513;--warning-bright: #e68839;--warning-border: #ecd7b5;--warning-soft: #fff4dc;--warning-tint: #fff9ef;--info: #2e607d;--info-border: #b9d6ea;--info-soft: #f0f8fc;--success: var(--accent-strong);--success-border: var(--accent-border);--success-soft: var(--accent-soft);--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px;--radius-xl: 16px;--radius-pill: 999px;--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 20px;--space-6: 24px;--space-8: 32px;--space-10: 40px;--space-12: 48px;--font-sans: Inter, ui-sans-serif, system-ui, sans-serif;--font-serif: Georgia, serif;--font-mono: ui-monospace, SFMono-Regular, Menlo, monospace;--text-xs: .72rem;--text-sm: .82rem;--text-base: .94rem;--text-md: 1rem;--text-lg: 1.35rem;--text-xl: 1.8rem;--text-2xl: 2.4rem;--weight-regular: 400;--weight-medium: 500;--weight-semibold: 650;--weight-bold: 700;--weight-heavy: 800;--leading-tight: 1.2;--leading-snug: 1.4;--leading-normal: 1.55;--leading-relaxed: 1.7;--tracking-tight: -.045em;--tracking-wide: .13em;--shadow-sm: 0 1px 2px rgba(21, 33, 55, .06);--shadow-md: 0 12px 28px rgba(28, 48, 72, .16);--shadow-lg: 0 20px 60px rgba(21, 33, 55, 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var(--border-subtle)}.support-workspace aside p{margin:34px 0 14px;color:#748197;font-size:.83rem}.support-workspace aside>button:not(.portal-brand){display:block;width:100%;margin:5px 0;padding:11px;border:0;border-radius:7px;background:transparent;color:#526078;text-align:left;font-weight:700}.support-workspace aside>button.active{background:#e9faf5;color:#137c64}.support-workspace section{display:grid;place-items:center;padding:50px}.assistant-placeholder,.ticket-list{width:min(670px,100%)}.assistant-placeholder{padding:46px;border:1px solid #dfebe8;border-radius:18px;background:#f7fcfa}.assistant-placeholder>span{display:grid;place-items:center;width:52px;height:52px;border-radius:15px;background:#dff7ef;color:var(--accent);font-size:1.6rem}.assistant-placeholder p{color:#617189;line-height:1.65}.assistant-placeholder small{color:#69788c}.ticket-list article{display:flex;justify-content:space-between;gap:16px;padding:19px 0;border-bottom:1px solid var(--border-subtle)}.ticket-list 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button,.article-media-frame{position:relative;display:block;width:100%;max-height:560px;padding:0;border:0;border-radius:12px;background:#eef3f4;overflow:hidden}.article-media[data-status=loading] button,.article-media[data-status=loading] .article-media-frame{aspect-ratio:16/9}.article-media img,.article-media video{display:block;width:100%;max-height:560px;border-radius:12px;object-fit:contain;background:#111;opacity:0;transition:opacity .2s ease}.article-media[data-status=loaded] img,.article-media[data-status=loaded] video{opacity:1}.article-image[data-status=loaded] img{cursor:zoom-in}.article-media-pending{position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(100deg,#eef3f4 35%,#f8fbfb,#eef3f4 65%) 0 0/300% 100%;animation:article-media-shimmer 1.4s linear infinite}.article-media-failed{position:absolute;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;background:#eef3f4;color:var(--text-muted);font-size:.9rem}@keyframes 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figcaption{padding-top:10px;color:#fff;text-align:center}.unavailable-help-centre{display:grid;place-content:center;min-height:100vh;padding:32px;text-align:center;background:linear-gradient(145deg,#f7fbfc,#eef5f3);color:#172d41}.unavailable-help-centre>span{display:grid;place-items:center;width:54px;height:54px;margin:0 auto 22px;border-radius:17px;background:#dcefeb;color:#176f65;font-size:1.65rem;font-weight:800}.unavailable-help-centre .kicker{color:#398b80}.unavailable-help-centre h1{max-width:550px;margin:0;font-family:Newsreader,Georgia,serif;font-size:clamp(2.5rem,6vw,4.4rem);line-height:1}.unavailable-help-centre p:not(.kicker){max-width:470px;margin:20px auto 0;color:#66768a;line-height:1.7}.ticket-list>button{display:flex;justify-content:space-between;align-items:center;gap:16px;width:100%;padding:19px 0;border:0;border-bottom:1px solid #e8edf1;background:transparent;color:#17233a;text-align:left}.ticket-list>button:hover strong{color:var(--accent)}.customer-ticket-list>button>span{min-width:0}.customer-ticket-list strong,.customer-ticket-list small{display:block}.customer-ticket-list strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-ticket-list small{margin-top:5px;color:#718096;font-size:.8rem}.customer-status{display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;padding:5px 9px;border-radius:999px;background:#e9f2fb;color:#395f87;font-size:.75rem;font-style:normal;font-weight:700;white-space:nowrap}.customer-status.status-pending{background:#fff4dc;color:#956513}.customer-status.status-resolved{background:#e4f6ee;color:#16775b}.customer-status.status-closed{background:#edf0f2;color:#66748a}.customer-ticket-thread{display:grid;grid-template-rows:auto minmax(300px,1fr) auto;width:min(760px,100%);min-height:min(720px,calc(100vh - 160px));border:1px solid #e0e8ee;border-radius:16px;background:#fff;overflow:hidden}.customer-ticket-thread header{display:grid;grid-template-columns:1fr auto;gap:11px;padding:23px 25px 18px;border-bottom:1px solid #e8edf1}.customer-ticket-thread .back-link{grid-column:1/-1;justify-self:start;padding:0;border:0;background:transparent;color:#517088;font-size:.85rem;font-weight:700}.customer-ticket-thread h1{margin:2px 0 0;font-family:Newsreader,Georgia,serif;font-size:2.15rem;line-height:1.03}.customer-message-stream{display:grid;align-content:start;gap:17px;padding:27px;overflow:auto;background:#fbfcfd}.customer-message{max-width:78%;padding:12px 14px;border:1px solid #e1e9ef;border-radius:4px 13px 13px;background:#fff}.customer-message.mine{justify-self:end;border-color:var(--color-brand-muted,#c8ebdf);border-radius:13px 4px 13px 13px;background:var(--color-brand-soft,#effaf6)}.customer-message span{display:block;color:#56657a;font-size:.77rem;font-weight:800}.customer-message p{margin:6px 0 8px;white-space:pre-wrap}.customer-message small{color:#7a8798;font-size:.73rem}.customer-message[data-delivery=PENDING]{opacity:.7}.customer-message[data-delivery=FAILED]{border-color:#e3b7b1;background:#fdf4f3}.message-delivery{display:inline-flex;align-items:center;gap:8px}.message-delivery.failed{color:#a3392f;font-weight:700}.message-delivery button{padding:2px 7px;border:1px solid #e3b7b1;border-radius:6px;background:#fff;color:#a3392f;font-size:.72rem;font-weight:700}.customer-ticket-composer{display:flex;gap:10px;align-items:flex-end;max-width:none;margin:0;padding:16px 20px 20px;border-top:1px solid #e4ebf0;background:#fff}.customer-ticket-composer textarea{flex:1;min-height:54px;max-height:150px;margin:0;padding:12px;border:1px solid #cbd8e1;border-radius:10px;resize:vertical}.customer-ticket-composer button{padding:11px 15px;border:0;border-radius:8px;background:var(--color-brand-primary,var(--accent));color:var(--color-brand-on-primary,#fff);font-weight:800}.customer-ticket-composer button:hover{background:var(--color-brand-hover,var(--accent))}@media(max-width:850px){.support-workspace{grid-template-columns:1fr}.support-workspace aside{display:none}.support-workspace section{padding:25px 16px}.customer-ticket-thread{min-height:calc(100vh - 120px)}}@media(max-width:520px){.customer-ticket-thread header{padding:19px 17px 15px}.customer-ticket-thread h1{font-size:1.8rem}.customer-message-stream{padding:18px 14px}.customer-message{max-width:88%}.customer-ticket-composer{padding:12px}.customer-ticket-composer button{padding:10px 12px}}.assistant-chat{width:min(720px,100%)}.assistant-chat h1{margin:8px 0;font-family:Newsreader,Georgia,serif;font-size:3rem;line-height:1}.assistant-intro{color:#64748b;line-height:1.55}.assistant-messages{display:grid;gap:12px;margin:26px 0}.assistant-messages article{max-width:86%;padding:14px 16px;border-radius:12px;background:#f4f7f8;color:#27354c}.assistant-messages article.customer{justify-self:end;background:#172d41;color:#fff}.assistant-messages p{margin:0;line-height:1.55}.assistant-chat form{display:flex;gap:10px;align-items:end}.assistant-chat textarea{flex:1;min-height:74px;padding:12px;border:1px solid #ccd7e0;border-radius:8px;font:inherit}.assistant-chat form>button,.ticket-offer{padding:11px 14px;border:0;border-radius:8px;background:#172d41;color:#fff;font-weight:700}.assistant-sources{display:grid;gap:5px;margin-top:12px}.assistant-sources button{padding:0;border:0;background:transparent;color:var(--accent);font-size:.82rem;font-weight:700;text-align:left}.ticket-offer{margin-top:14px;background:var(--accent)}.support-workspace:has(.assistant-shell)>section{display:block;padding:0;background:#fff}.assistant-shell{display:grid;grid-template-rows:auto 1fr auto;width:min(1150px,calc(100vw - 330px));height:calc(100vh - 81px);margin:auto}.assistant-header{display:flex;align-items:center;justify-content:space-between;padding:19px 28px;border-bottom:1px solid var(--border-subtle)}.assistant-header>div{display:grid;grid-template-columns:29px auto;column-gap:9px;align-items:center}.assistant-header strong{font-size:.95rem}.assistant-header small{grid-column:2;color:var(--text-muted);font-size:.75rem}.assistant-mark,.message-avatar{display:grid;place-items:center;width:28px;height:28px;border-radius:8px;background:#e3f8f0;color:var(--accent);font-weight:800}.new-chat{padding:7px 10px;border:1px solid #dce5ea;border-radius:7px;background:#fff;color:#526078;font-size:.78rem;font-weight:700}.assistant-scroll{min-height:0;overflow:auto}.assistant-welcome{display:grid;place-items:center;max-width:760px;margin:13vh auto 0;padding:22px;text-align:center}.welcome-mark{display:grid;place-items:center;width:56px;height:56px;border-radius:17px;background:#e5faf3;color:var(--accent);font-size:1.6rem}.assistant-welcome h1{margin:18px 0 7px;font-family:Newsreader,Georgia,serif;font-size:3.4rem;line-height:1}.assistant-welcome p{margin:0;color:#718096;line-height:1.55}.prompt-suggestions{display:grid;grid-template-columns:repeat(3,1fr);gap:9px;width:100%;margin-top:32px}.prompt-suggestions button{display:flex;justify-content:space-between;gap:9px;min-height:74px;padding:13px;border:1px solid #e3e9ed;border-radius:10px;background:#fff;color:#40516a;text-align:left;font-size:.82rem;line-height:1.35}.prompt-suggestions button:hover{border-color:var(--accent);background:#f7fcfa}.prompt-suggestions span{color:var(--accent)}.assistant-thread{max-width:980px;margin:auto;padding:32px 28px}.assistant-message{display:grid;grid-template-columns:30px minmax(0,1fr);gap:12px;margin:0 0 26px}.assistant-message.from-customer{grid-template-columns:minmax(0,1fr) 30px}.assistant-message.from-customer .message-avatar{grid-column:2;background:var(--color-brand-primary);color:var(--color-brand-on-primary)}.assistant-message.from-customer .message-body{grid-column:1;grid-row:1;justify-self:end;max-width:85%;padding:11px 14px;border-radius:15px 15px 3px;background:var(--color-brand-primary);color:var(--color-brand-on-primary)}.message-body{min-width:0;line-height:1.6}.message-body p{margin:1px 0;white-space:pre-wrap}.assistant-sources{display:flex;flex-wrap:wrap;gap:7px;margin-top:13px}.assistant-sources a{padding:6px 8px;border:1px solid #dcece7;border-radius:6px;background:#f7fcfa;color:#197b67;font-size:.75rem;font-weight:700;text-decoration:none}.assistant-sources a span{margin-left:4px}.ticket-offer-card{display:grid;gap:5px;max-width:380px;margin-top:17px;padding:14px;border:1px solid #ccecdf;border-radius:10px;background:#f5fcf9}.ticket-offer-card strong{font-size:.9rem}.ticket-offer-card span{color:#597084;font-size:.8rem;line-height:1.4}.ticket-offer-card button{justify-self:start;margin-top:4px;padding:8px 10px;border:0;border-radius:7px;background:var(--color-brand-primary);color:var(--color-brand-on-primary);font-size:.78rem;font-weight:800}.assistant-composer{position:relative;padding:12px 28px 20px;border-top:1px solid var(--border-subtle);background:linear-gradient(#fff,#fbfcfd)}.assistant-composer textarea{display:block;width:100%;height:52px;min-height:52px;max-height:150px;padding:15px 52px 12px 15px;resize:none;border:1px solid #d8e1e6;border-radius:13px;background:#fff;box-shadow:0 6px 20px #2035490d;font:inherit;line-height:1.35}.assistant-composer textarea:focus{border-color:var(--accent);outline:none}.assistant-composer>button{position:absolute;right:38px;top:22px;display:grid;place-items:center;width:31px;height:31px;padding:0;border:0;border-radius:9px;background:var(--color-brand-primary);color:var(--color-brand-on-primary);font-size:1.2rem;font-weight:800}.assistant-composer>button:disabled{background:#c6d0d7}.assistant-composer small{display:block;margin-top:8px;color:var(--text-muted);font-size:.7rem;text-align:center}.assistant-error{margin:0 28px 8px;color:#b42318;font-size:.82rem}.typing{display:flex;gap:5px;align-items:center;min-height:30px}.typing i{width:6px;height:6px;border-radius:50%;background:#7c8ca1;animation:assistant-bounce 1s infinite}.typing i:nth-child(2){animation-delay:.15s}.typing i:nth-child(3){animation-delay:.3s}@keyframes assistant-bounce{50%{transform:translateY(-4px)}}@media(max-width:700px){.support-workspace:has(.assistant-shell){display:block}.support-workspace:has(.assistant-shell)>aside{display:none}.assistant-shell{width:100%;height:100vh}.assistant-header,.assistant-composer{padding-left:16px;padding-right:16px}.assistant-composer>button{right:26px}.assistant-thread{padding:24px 16px}.assistant-welcome{margin-top:8vh}.assistant-welcome h1{font-size:2.7rem}.prompt-suggestions{grid-template-columns:1fr}.prompt-suggestions button{min-height:auto}}.assistant-history{display:grid;gap:2px;max-height:230px;margin:-3px 0 12px;padding:0 8px 0 15px;overflow-y:auto}.assistant-history button{overflow:hidden;width:100%;padding:8px 10px;border:0;border-radius:6px;background:transparent;color:#6c7a90;font-size:.78rem;line-height:1.25;text-align:left;text-overflow:ellipsis;white-space:nowrap}.assistant-history button:hover,.assistant-history button.selected{background:#edf8f4;color:#137c64}.assistant-history .assistant-new-chat{margin-bottom:4px;border:1px solid #d9e8e2;background:#f7fcfa;color:#137c64;font-weight:700}.assistant-history .assistant-history-toggle{margin-top:4px;color:#526078;font-weight:700}